Terms of Service

Last updated: December 24, 2025

1. Acceptance of Terms

By accessing and using Runox (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated terms.

2. Description of Service

Runox provides game server hosting services, including but not limited to Minecraft servers, with plans to expand to other games and Node.js application hosting. The Service allows users to:

  • Create and manage game servers
  • Configure server settings and resources
  • Access server console and file management
  • Schedule automated tasks and backups
  • Monitor server performance and resource usage

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

3. User Registration and Account Security

To use our Service, you must:

  • Be at least 16 years of age, or have parental/guardian consent
  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

You are prohibited from creating an account on behalf of another person or entity without proper authorization. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

4. Payment Terms and Billing

4.1 Pricing and Payment

All prices are displayed in Euros (EUR) and are subject to change. You agree to pay all fees or charges to your account based on the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.

4.2 Recurring Billing

Services are billed on a monthly basis. By subscribing to a plan, you authorize us to charge your payment method on a recurring basis. You may cancel your subscription at any time, but refunds are only provided as specified in Section 4.4.

4.3 Payment Methods

We accept major credit cards, PayPal, and other payment methods as indicated on our website. You must provide current, complete, and accurate information for your billing account.

4.4 Refund Policy

In accordance with EU consumer protection regulations:

  • 14-Day Cooling-Off Period: EU consumers have the right to cancel their order within 14 days from the date of purchase for a full refund, provided the service has not been fully performed at the consumer's express request
  • Service Issues: If we fail to provide the Service as described, you may be entitled to a partial or full refund at our discretion
  • No-Show Refunds: No refunds will be issued for unused time on active subscriptions or for failures to cancel before the next billing cycle

4.5 Late Payments and Suspension

If payment is not received within 3 days of the due date, your services may be suspended. Accounts suspended for non-payment for more than 7 days may be terminated, and all data may be permanently deleted.

5. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable local, national, or international law or regulation
  • Infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • Transmit, distribute, or store material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
  • Host or distribute malware, viruses, worms, or any other malicious code
  • Engage in any form of DDoS attacks or other network disruption
  • Attempt to gain unauthorized access to other systems or networks
  • Use the Service for cryptocurrency mining without explicit written permission
  • Resell or redistribute the Service without written authorization
  • Host content that violates the DMCA or equivalent EU directives
  • Engage in activities that result in excessive resource usage affecting other users

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

6. Service Level and Uptime

While we strive to provide reliable service with maximum uptime, we do not guarantee uninterrupted access to the Service. We aim for 99% uptime but are not liable for:

  • Scheduled maintenance (with advance notice when possible)
  • Emergency maintenance or security updates
  • Issues caused by factors beyond our control (force majeure)
  • Third-party service failures (data centers, network providers)
  • Issues caused by user error or violations of the Acceptable Use Policy

7. Data Backup and Loss

While we provide backup features, you are solely responsible for maintaining your own backups of your server data. We strongly recommend regular backups of all important data.

We are not responsible for any data loss that may occur due to:

  • User error or accidental deletion
  • Server failures or hardware malfunctions
  • Security breaches affecting your account
  • Service termination or account suspension
  • Any other circumstances beyond our reasonable control

8. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by Runox and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain all rights to the content you upload or create using the Service. By using the Service, you grant us a limited license to host, store, and display your content solely for the purpose of providing the Service to you.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Runox, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

  • Loss of profits, data, use, goodwill, or other intangible losses
  • Damages resulting from unauthorized access to or use of our servers
  • Damages resulting from any conduct or content of any third party
  • Damages for loss of business interruption

Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or €100, whichever is greater.

10. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.

You may cancel your account at any time through the dashboard or by contacting support. Upon cancellation:

  • Your access to the Service will be terminated
  • Your servers will be stopped and deleted after 7 days
  • All data associated with your account will be permanently deleted after 30 days
  • You remain responsible for any charges incurred up to the cancellation date

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of Spain and the European Union, without regard to its conflict of law provisions.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof, the parties shall first attempt to settle the dispute through good faith negotiation.

If negotiation fails, EU consumers have the right to use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Spain.

12. GDPR Compliance and Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). Your rights under GDPR include:

  • Right to Access: You can request a copy of your personal data
  • Right to Rectification: You can request correction of inaccurate data
  • Right to Erasure: You can request deletion of your data ('right to be forgotten')
  • Right to Data Portability: You can request your data in a structured, machine-readable format
  • Right to Restrict Processing: You can request limitation on how we process your data
  • Right to Object: You can object to processing of your data
  • Right to Withdraw Consent: You can withdraw consent at any time

For more information about how we collect, use, and protect your data, please see our Privacy Policy.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect via:

  • Email notification to your registered email address
  • Prominent notice within the Service
  • Notice on our website homepage

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

14. Contact Information

If you have any questions about these Terms, please contact us at:

By using Runox, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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